A customer experience that lives up to our commitments
At BY FOUTAS, quality isn't limited to our products: it extends to every interaction with you.
Whether before, during or after your purchase, we do our utmost to offer you a smooth, warm and personalized experience.
We cultivate a relationship based on listening, responsiveness and trust.
Premium, transparent customer service
Always ready to listen
Our customer service team, based in France, is available to respond to your needs quickly and efficiently.
Whether it's a request for information, personalization or order tracking, we do our utmost to offer you a tailor-made response.
You will always receive a call from us if your order contains embroidery. Your satisfaction is our top priority.
Keeping you informed at every stage
We believe in clear, honest communication. We keep you informed every step of the way, from order to delivery. Even if sometimes there are delays in embroidery or delivery, we are transparent and contact you by phone.
Products designed with your feedback in mind
Listening at the heart of innovation
Your feedback and ideas are invaluable. Every suggestion, every feedback helps us improve our products and design new ones to meet your needs.
Whether for new designs or colors, we integrate your suggestions into the development of our collections.
It's largely thanks to your feedback that we've developed our sponge-lined foutas.
Simplified, guaranteed returns
Order with peace of mind
At BY FOUTAS, we want every purchase to be a pleasant experience. If a product doesn't meet your expectations, we offer a simple, hassle-free returns policy.
Your satisfaction is our greatest reward, and we do our utmost to ensure that it is total.