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Refund policy

 

STANDARD ARTICLES

You have received your fouta but you don't like the model or the color ? You have a period of fourteen days after receipt of your order to return your purchase for a refund if it is not suitable.
The return is at the Customer's risk. The product concerned must be returned in its original packaging, in its original condition, new and unwashed.
The return shipping costs are free in Metropolitan France and at the customer's expense for the rest of the world.
To initiate a return procedure against refund or exchange, we invite you to send us an email at contact@byfoutas.com.
If the present conditions are not respected then BY FOUTAS will not be able to proceed to the refunding or the exchange of the product(s) concerned.
As soon as we receive your return, you will receive a confirmation e-mail. Your credit note or refund will be made within 14 days of receipt of your return to the account associated with the credit card used for payment or to the Paypal account used for payment. 
In the case of an exchange upon receipt and control of the returned product, we will send the replacement product.

EMBROIDERED OR PERSONALIZED ITEMS

Given the unique and personalized nature of the personalized/embroidered item, it cannot be returned or exchanged in accordance with article L121-21-8 of the Consumer Code.

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