Frequently asked questions
When will my order be shipped?
- The same day if you place your order before 12 noon from Monday to Friday.
- Next day for orders placed after 12 noon.
- From Monday for orders placed between Friday 12pm and Monday 12pm.
- If you place an order on a public holiday, it will be dispatched on the next working day.
What are your prices and delivery methods?
- Standard home delivery - 72H: €3.90
- Point Relais delivery - 72H: €3.90
- Home delivery with signature - 72H: €5.90
- Express delivery J+1: €15
Do you accept returns?
Not satisfied with a product BY FOUTAS ? You can return it to us within 30 days of receipt of your order, in its original, new and unwashed packaging. We will check your return and then exchange or refund your product.
Use our feedback platform to submit your request.
Can I return a personalized product with embroidery?
Personalized products cannot be returned or exchanged. Please check your order carefully before confirming it. We always contact you by phone when you order a personalized product.
How do I request a return?
To initiate a returns request, please use our returns request platform.
I made a mistake when ordering (delivery address, product). What should I do?
Please contact us within 30 minutes of placing your order so that we can modify it before shipment.
How can I track the status of my order?
Once you have validated and paid for your order, you will receive a confirmation e-mail containing a link to track your order.
You will receive a second e-mail with a tracking link as soon as your order has been dispatched.
Can I cancel my order
You can cancel your order if it has not yet been dispatched. Please contact us as soon as possible.
What payment methods do you accept?
- Credit card (CB, Visa, Mastercard)
- American Express Card
- PayPal
- Apple Pay and Google Pay
- Bancontact
- Ideal
- Sofort
- Giropay
What is the origin of your brand's foutas and other products?
Our products are made in Tunisia in a family cooperative in the Village of Lamta.
Why are you talking about ethical, artisanal production?
The foutas are woven with recycled cotton yarns free from harmful substances. The yarns are GRS and OEKO-TEX certified.
The fringes foutas are hand-knotted by craftswomen who work from home, supporting their households.
By buying a fouta BY FOUTAS you support a fair trade and eco-responsible approach.
How do I maintain my foutas?
Wash your fouta at 30° before first use. It won't fade, and you can mix it with your laundry.
Then wash at 30° and air-dry. This will preserve the fringes craftsmanship.
Your fouta will become softer and more absorbent with each wash.
How are products packaged?
Concerned about our ecological footprint, we ship your products in recycled and recyclable packaging.
Can I customize a fouta BY FOUTAS ?
You can have some of the fouta models sold on our site embroidered. Cécile, our embroiderer, will take care of your personalization from her workshop in France.
3 embroidery fonts are available, for 20 characters maximum and without emojis or special characters.
Customization costs €15 per embroidered fouta, and takes 5 to 6 working days to arrive.
What kind of text can I embroider on my fouta ?
You can personalize your fouta with text using the Latin alphabet (maximum 20 characters), without emoticons or special characters.
The UPPER case font has no accents.
Where will the embroidery be placed on my fouta?
It depends on the model of fouta that you want to customize:
- Centered in the white band at the bottom of the fouta for classic models.
- centered in the colored band at the bottom of the fouta for herringbone and lined foutas terry.
- centered in the lower part of the fouta, about 30 cm from the bottom of the fouta for the lined model terry uni.
What size is the embroidery?
The height of the embroidery varies between 2.5cm and 4cm, depending on the fouta model, the font chosen and the length of the message.
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