ORDERING AND PAYMENT
What payment methods do you accept?
You can pay for your purchases using the following payment methods:
- Credit card (CB, Visa, Mastercard)
- PayPal
- Credit card (CB, Visa, Mastercard)
- PayPal
How can I track the status of my order?
After you have validated and paid for your order, you will receive a confirmation e-mail containing a link that allows you to track the status of your order.
You will then receive an e-mail with a tracking link as soon as your order has been shipped.
If you have not received a confirmation email, please contact us at contact@byfoutas.com
You will then receive an e-mail with a tracking link as soon as your order has been shipped.
If you have not received a confirmation email, please contact us at contact@byfoutas.com
I made a mistake when ordering (delivery address, product modification), what should I do?
You can contact us at contact@byfoutas.com and specify your order number.
Our customer service will answer you within a maximum of 2 hours from Monday to Friday.
Our customer service will answer you within a maximum of 2 hours from Monday to Friday.
Can I cancel my order?
You can cancel your order if it has not yet been shipped. To do so, please send us an e-mail as soon as possible to contact@byfoutas.com
DELIVERY
What delivery methods do you offer?
You can choose from 4 delivery methods:
- Delivery within 1 working day (if ordered before 12 noon) via Chronopost
- Home delivery with signature within 3 working days via colissimo
- Delivery within 3 working days to a collection point via Mondial Relay
- Standard home delivery within 3 working days via colissimo or GLS
- Delivery within 1 working day (if ordered before 12 noon) via Chronopost
- Home delivery with signature within 3 working days via colissimo
- Delivery within 3 working days to a collection point via Mondial Relay
- Standard home delivery within 3 working days via colissimo or GLS
What are your delivery costs?
In Metropolitan France, delivery is free of charge in a parcel relay, regardless of the amount of your order. It is also free at home from 39€ of purchase. Below this amount, standard home delivery without signature is 3.90€ and 5.90€ with signature.
Express orders cost €10, regardless of the value of the order.
In other EU countries (except Switzerland), standard home delivery is free for orders of €59 or more. Below this amount, delivery in a parcel relay is €3.90 and €6.90 at home. Express home delivery is €12.
In Switzerland, standard home delivery or parcel delivery is free for orders over €49, and €6.90 for orders below this amount.
In the French overseas departments and territories and the rest of the world, delivery is free for orders over €300 and €30 for orders under €300.
Express orders cost €10, regardless of the value of the order.
In other EU countries (except Switzerland), standard home delivery is free for orders of €59 or more. Below this amount, delivery in a parcel relay is €3.90 and €6.90 at home. Express home delivery is €12.
In Switzerland, standard home delivery or parcel delivery is free for orders over €49, and €6.90 for orders below this amount.
In the French overseas departments and territories and the rest of the world, delivery is free for orders over €300 and €30 for orders under €300.
When will you ship my order?
It depends on when you placed your order:
- If you placed your order before 12pm, from Monday to Friday, your order will be shipped the same day
- Between Monday and Thursday, after 12:00, your package will be shipped the next day
- Between Friday after 12am and Sunday midnight, the package will be shipped on Monday
- If you have placed an order on a public holiday, it will be shipped the next working day
Please note that for personalised products with embroidery, you must add 48 to 72 hours to these shipping times.
- If you placed your order before 12pm, from Monday to Friday, your order will be shipped the same day
- Between Monday and Thursday, after 12:00, your package will be shipped the next day
- Between Friday after 12am and Sunday midnight, the package will be shipped on Monday
- If you have placed an order on a public holiday, it will be shipped the next working day
Please note that for personalised products with embroidery, you must add 48 to 72 hours to these shipping times.
How long will it take to receive my order?
Once your order is shipped:
For France, it takes 2 to 3 days for a delivery in a relay point or at home and a delivery on D+1 at home before 6pm via Chronopost (if the order is placed before 12pm)
For other EU countries, allow 3 days for delivery via Mondial Relay, between 3 and 5 days for home delivery and 2 to 3 days for express home delivery.
For French overseas departments and territories and the rest of the world, allow between 3 and 7 days for home delivery.
For France, it takes 2 to 3 days for a delivery in a relay point or at home and a delivery on D+1 at home before 6pm via Chronopost (if the order is placed before 12pm)
For other EU countries, allow 3 days for delivery via Mondial Relay, between 3 and 5 days for home delivery and 2 to 3 days for express home delivery.
For French overseas departments and territories and the rest of the world, allow between 3 and 7 days for home delivery.
Dans quels pays livrez-vous ?
BY FOUTAS products can be delivered anywhere in the world.
Will I have to pay customs duties for international delivery?
Customs duties may be applied, depending on the country and the purchase amount, upon receipt of the order.
FEEDBACK AND EXCHANGES
Do you accept returns?
If you are not satisfied with a product purchased on BY FOUTAS, you can return it to us within 30 days of receiving your order, in its original, new and unwashed packaging. We will proceed, within 14 days after receipt and verification of the return, to exchange or refund your product, at your convenience.
Can I return a personalised product with embroidery?
Personalised products are neither returned nor exchanged. Please check your order carefully when you confirm it.
Do I have to pay for the return postage?
Returns are free of charge in Metropolitan France and at your expense for the rest of the world.
What is the procedure for making a return?
To initiate a return request, please send us an e-mail to contact@byfoutas.com, stating your order number. You can also fill in our contact form in the Contact Us section.
THE FOUTAS
Where are the BY FOUTAS foutas made?
The foutas are woven in Tunisia in a family cooperative with 100% recycled cotton yarns (without chemical additives) designed from the surplus of international clothing brands.
The fringes are hand-knotted by Tunisian craftswomen who work from home and thus support their households.
By buying a fouta BY FOUTAS you support a fair trade and eco-responsible approach.
The fringes are hand-knotted by Tunisian craftswomen who work from home and thus support their households.
By buying a fouta BY FOUTAS you support a fair trade and eco-responsible approach.
Can I customize a BY FOUTAS fouta?
You have the possibility to have all the foutas models sold on our website embroidered. Cécile, a professional embroiderer at BY FOUTAS will take care of your personalisation from her workshop based in France.
3 embroidery fonts are available, for a maximum of 20 characters and without emojis or special characters.
The cost of personalisation is 12€ per embroidered fouta, and it takes 5 to 6 working days to receive it if you choose this option.
3 embroidery fonts are available, for a maximum of 20 characters and without emojis or special characters.
The cost of personalisation is 12€ per embroidered fouta, and it takes 5 to 6 working days to receive it if you choose this option.
How do I maintain my fouta?
The foutas are made in a traditional way.
We advise you to wash your fouta before the first use, and to prefer washing at 30° and air drying to preserve its fibres and fringes.
Your fouta will evolve over time: it will become softer and more absorbent with each wash.
Whatever its colours, BY FOUTAS foutas do not bleed, so you can mix them with your household linen or clothing.
The use of a tumble dryer or fabric softener is not recommended.
An embroidered fouta can be cared for in the same way as a fouta without embroidery.
We advise you to wash your fouta before the first use, and to prefer washing at 30° and air drying to preserve its fibres and fringes.
Your fouta will evolve over time: it will become softer and more absorbent with each wash.
Whatever its colours, BY FOUTAS foutas do not bleed, so you can mix them with your household linen or clothing.
The use of a tumble dryer or fabric softener is not recommended.
An embroidered fouta can be cared for in the same way as a fouta without embroidery.
CUSTOMISATION
Quel type de texte est-il possible de broder sur ma fouta ?
You can personalise your fouta with text using the Latin alphabet (maximum 20 characters), without emoticons or special characters.
Please note that the UPPERCASE font does not include accents.
Please note that the UPPERCASE font does not include accents.
Where will the embroidery be placed on my fouta?
It depends on the model of fouta you wish to personalise:
Fouta Tissage Plat or fouta XXL Classique : the embroidery will be centred, in the white band at the bottom of the fouta
Bee's Nest Fouta : the embroidery will be centred in the striped part at the bottom of the fouta
Fouta Eponge Cyclades or fouta Chevrons : embroidery centred in the coloured band at the bottom of the fouta
Fouta Eponge Unie : embroidery centred in the lower part of the fouta, at about 30 cm from the bottom of the fouta
Fouta XXL Arthur : embroidery centred between the fringes and the last white band, on the lower part of the fouta
Fouta Lurex or fouta XXL Lurex : embroidery centred between the fringes and the lurex bands, on the lower part of the fouta
Fouta Marinière : embroidery centred between the fringes and the last coloured band, on the lower part of the fouta
Fouta Tissage Plat or fouta XXL Classique : the embroidery will be centred, in the white band at the bottom of the fouta
Bee's Nest Fouta : the embroidery will be centred in the striped part at the bottom of the fouta
Fouta Eponge Cyclades or fouta Chevrons : embroidery centred in the coloured band at the bottom of the fouta
Fouta Eponge Unie : embroidery centred in the lower part of the fouta, at about 30 cm from the bottom of the fouta
Fouta XXL Arthur : embroidery centred between the fringes and the last white band, on the lower part of the fouta
Fouta Lurex or fouta XXL Lurex : embroidery centred between the fringes and the lurex bands, on the lower part of the fouta
Fouta Marinière : embroidery centred between the fringes and the last coloured band, on the lower part of the fouta
What colour will the embroidery be on my fouta?
The colour of the embroidery varies according to the fouta chosen:
Fouta Tissage Plat, fouta XXL Classique, fouta Nid d'Abeille or fouta Marinière: tone on tone
Fouta Eponge Cyclades, fouta Chevrons, Fouta XXL Arthur, fouta Lurex or fouta XXL Lurex: white or off-white (exception: mustard colour with golden effect on the golden white Lurex fouta and pearl grey colour on the silver white Lurex fouta)
Fouta Éponge Unie : for duck blue, ocean and fir green foutas, pearl grey embroidery. For the powder pink, sahara and olive foutas, off-white embroidery
Fouta Tissage Plat, fouta XXL Classique, fouta Nid d'Abeille or fouta Marinière: tone on tone
Fouta Eponge Cyclades, fouta Chevrons, Fouta XXL Arthur, fouta Lurex or fouta XXL Lurex: white or off-white (exception: mustard colour with golden effect on the golden white Lurex fouta and pearl grey colour on the silver white Lurex fouta)
Fouta Éponge Unie : for duck blue, ocean and fir green foutas, pearl grey embroidery. For the powder pink, sahara and olive foutas, off-white embroidery
Quelle sera la dimension de la broderie sur ma fouta ?
The height of the embroidery varies between 2.5cm and 4cm, depending on the fouta model, the font chosen and the length of the message